Shipping policy
Shipping Policy
At ROAM, we aim to get your order to you as quickly and safely as possible, so you can prepare for your next journey with confidence.
Processing Time
All orders are processed within 1–3 business days.
Once your order has been confirmed and prepared, it will be dispatched for delivery.
Delivery Time
Standard delivery takes approximately 7–11 business days, depending on your location and courier performance.
Please note that delivery times may vary during peak seasons or due to unforeseen courier delays.
Shipping Rates
We offer simple shipping rates designed to reward larger orders:
- Orders below R800 — Standard shipping: R149
- Orders between R800 and R999 — Save R100 on shipping (pay only R49)
- Orders over R1000 — Free shipping
Shipping fees are calculated automatically at checkout based on your order value.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
If you do not receive tracking information within 3 business days, please contact us.
Delays
While we work hard to deliver on time, delays may occasionally occur due to:
- high order volumes
- courier disruptions
- public holidays
- customs processing (for certain items)
We appreciate your patience and understanding.