Terms of service
Terms of Service
Last updated: 27 June 2026
This website is operated by ROAM. Throughout the site, the terms “we”, “us” and “our” refer to ROAM. By visiting our website or purchasing from us, you agree to these Terms of Service, together with our Shipping Policy, Refund Policy, Privacy Policy and any other policies linked on our website.
If you do not agree to these terms, please do not use our website or purchase from our store.
1. Store Information
ROAM is an online store offering travel bags, travel accessories, and related lifestyle products.
Website: https://roamvia.co.za
Email: doorbase976@gmail.com
Country: South Africa
Currency: South African Rand, ZAR
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, province or state of residence, or that you have permission from a parent or legal guardian.
You may not use our products or website for any illegal or unauthorised purpose. You may not interfere with the security, functionality or operation of the website.
We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe there has been misuse, fraud, abuse, unlawful activity or breach of these terms.
3. Product Information
We do our best to display product names, descriptions, images, colours, sizes, pricing and availability as accurately as possible. However, product colours may appear differently depending on your screen, device settings or lighting.
Product measurements, images and descriptions are provided for guidance. Minor variations may occur.
We may update, change or discontinue products at any time without notice.
4. Pricing and Availability
All prices are listed in South African Rand (ZAR) unless stated otherwise.
We reserve the right to update prices, promotions, discounts and product availability at any time. If a product is listed at an incorrect price due to an error, we may cancel the order and refund you, or contact you to confirm whether you would like to proceed at the correct price.
Promotions, discount codes and sale offers may be changed, limited or withdrawn at our discretion. Discount codes cannot be exchanged for cash and may be subject to additional conditions.
5. Orders and Order Acceptance
Placing an order does not automatically mean that your order has been accepted. Your order is accepted once we confirm it and begin processing it.
We may cancel or refuse an order if:
- The product is unavailable
- Payment is not successfully completed
- The order appears fraudulent or suspicious
- There is an error in pricing, product information or availability
- Delivery to your address is not available
- You have breached these Terms of Service
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.
6. Payment
Payment must be completed at checkout using the payment methods made available on our website. Payments are processed securely through our payment providers.
We do not store full card details on our website. Payment processing may be subject to the terms and security checks of the relevant payment provider.
7. Shipping and Delivery
Shipping times, costs and delivery conditions are explained in our Shipping Policy.
Delivery times are estimates and may be affected by courier delays, high order volumes, incorrect delivery details, public holidays, stock availability or circumstances outside our control.
You are responsible for providing accurate delivery information. We are not responsible for failed or delayed delivery caused by incorrect, incomplete or outdated delivery details.
Risk in the products passes to you once the order has been delivered to the address provided, or collected by you where collection is available.
8. Returns, Refunds and Exchanges
Returns and refunds are handled according to our Refund Policy.
To qualify for a return, items must usually be unused, in their original condition and packaging, with proof of purchase, unless the item is defective, damaged or incorrect.
Certain items may not be eligible for return for hygiene, personal-use, clearance or other reasons, where allowed by law.
Nothing in these terms limits any consumer rights that may apply under South African law.
9. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number, a description of the issue and clear photos where relevant.
Where an item is confirmed to be defective, damaged on arrival or incorrectly supplied, we may offer a repair, replacement, exchange, store credit or refund, depending on the situation and applicable law.
Damage caused by misuse, normal wear and tear, improper care, accidental damage or unauthorised modification is not considered a product defect.
10. Customer Information
You agree to provide current, complete and accurate information when placing an order or contacting us. This includes your name, email address, phone number, delivery address and payment information.
We use your personal information in line with our Privacy Policy.
## 11. Intellectual Property
All content on this website, including text, product names, images, graphics, logos, branding, layout and design elements, belongs to ROAM or is used with permission.
You may not copy, reproduce, modify, distribute, sell or use our website content without our written permission.
12. Third-Party Services and Links
Our website may use third-party services, including payment providers, delivery partners, analytics tools and Shopify-related services.
We are not responsible for third-party websites, services, policies or content. Your use of third-party services may be subject to their own terms and privacy policies.
13. Reviews, Comments and Submissions
If you send us reviews, photos, feedback, ideas or other submissions, you allow us to use, display, edit or share them for business, marketing or customer support purposes, unless you tell us otherwise in writing.
You may not submit content that is unlawful, abusive, misleading, offensive, defamatory or infringes another person’s rights.
14. Limitation of Liability
To the fullest extent allowed by law, ROAM will not be liable for indirect, incidental, special or consequential loss, including loss of profit, loss of data, loss of opportunity or business interruption arising from your use of our website or products.
Our liability for any claim relating to a product or order will, where legally permitted, be limited to the amount paid for that product or order.
Nothing in these terms excludes liability that cannot be excluded under applicable law.
15. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.
We may suspend, update or discontinue any part of the website at any time without notice.
16. Prohibited Uses
You may not use our website to:
- Break any law or regulation
- Infringe our rights or another person’s rights
- Submit false or misleading information
- Upload harmful code, malware or spam
- Attempt to gain unauthorised access to our systems
- Interfere with the website’s security or operation
- Commit fraud or abuse promotions, refunds or checkout processes
We may terminate or restrict your access if you breach these terms.
17. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on this page.
Your continued use of the website after changes are posted means you accept the updated terms.
18. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will first be addressed through good-faith communication. If a dispute cannot be resolved, it may be referred to the appropriate South African court, tribunal or consumer authority.
19. Contact Us
For questions about these Terms of Service, orders, returns or support, contact us at:
Email: doorbase976@gmail.com